Refund Policy

Purchase options

The Life and Times of Me™ offers Lifetime Access as a $99 USD one-time purchase, or a subscription at $8 USD per month or $79 USD per year. Applicable taxes may be added. New purchases and subscriptions are processed by Stripe. Earlier purchases made through our previous payment processor, Paddle, were processed by Paddle and keep the access they already provide.

A 14-day refund window — $99 one-time purchase

The $99 one-time purchase is not a subscription and does not renew. Applicable taxes may be added. You may request a refund within 14 days of purchase. There is no subscription to cancel for this purchase.

Subscriptions

Monthly and yearly subscriptions renew automatically until you cancel. You may cancel at any time from Manage Billing to stop future renewals. Cancelling does not by itself refund the current billing period; you keep paid access until the end of the period you have already paid for. Refund requests for subscription charges are handled under this published policy and applicable law. A confirmed full refund of a subscription charge may end paid access for that subscription period.

How to request a refund

Email support@k3-digital.com within 14 days of purchase with the email used for your account and your receipt or transaction reference. Do not send your password or full card details. You can also contact the payment processor using the support information on your receipt.

Approved refunds are returned through the payment processor that handled your payment to the original payment method; processing time depends on that processor and your payment provider.

Your memories remain yours

For the $99 one-time purchase: after the payment processor confirms a full refund, that purchase no longer provides paid access to create or edit memories. Your existing memories are not deleted or withheld: you can still sign in, read them, and delete them. Another valid, unrefunded purchase or active subscription continues to provide paid access.

For subscriptions: when a subscription ends, or a confirmed full refund ends paid access for a subscription period, your account becomes read-only. You can still sign in, read your saved content, and download it where downloads are supported, but you cannot ordinarily add, edit, organize or delete content while your account is read-only. Subscribing again restores paid access.

A partial refund does not remove paid access unless the total of confirmed refunds reaches the full payment amount. Sending a refund request alone does not remove access. We never delete your saved memories merely because a subscription ended or a refund was issued.

Privacy and legal deletion requests

Read-only status does not limit your privacy rights. If you want your account or content deleted for privacy or legal reasons, email support@k3-digital.com from your account email. We may need to verify your identity, and we will handle the request under our Privacy Policy and applicable law.

Your rights and external services

This policy does not limit your statutory consumer rights or any rights provided under the applicable terms of our payment processor, where applicable. Those rights may apply beyond our 14-day window.

MagicLight is an optional, separate external service, not owned or operated by us and not included in the $99 purchase or any subscription. Its charges and refunds are governed by that service’s own terms.